“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” Jeff Bezos
Customers are the driving force of any business, and as the Customer Service Manager, Tiffany is the champion of that cause. Whether it’s taking a customer call at odd hours or meeting with various departments to keep abreast of a project, Tiffany is dedicated to her job.
At MC Systems, while we have access to some of the most integrated and powerful applications and services, true innovation comes when we’re able to apply them in real life situations and in changing circumstances for our customers. MC Systems knows the success of a project also relies on training for, and servicing our clients 24/7and treating them as meaningful partners.
Tiffany’s journey with MC Systems started as a supervisor on the technical support Team in 2009, moving to become the Technical Services Manager in 2016. Combined with her attention to detail, and experience in dealing with customers, she was reassigned as Customer Service Manager in 2017. In her role, Tiffany ensures that quality and service exceeds customers’ expectations. Critical to achieving this is listening and acting on feedback received and ensuring that the team delivers the best solution for the customer.
With a first degree from The University of the West Indies and Certification in Opteva ATM Hardware/Software Overview, Comptia A+ 2014, Supervisory Management, Project Management as well as ITIL Foundation 2011 Training, she has a decade of experience in technical services.
She adds, “at MC Systems our centre is our customer, because at the end of the day the solutions we provide are used to make their businesses run efficiently and sustainably. We have a well-functioning network of solutions and experts to service our customers that we keep adapting and improving.”
When Tiffany isn’t busy liaising with clients and coordinating with our internal teams, she can be found at the gym or busy outdoors. However, she describes her first love as food, “I’m definitely a foodie. I love cooking, especially for my friends and family. I love sushi and that’s next on my list of things to learn to cook.”