The advent of COVID-19 has caused undeniable disruptions to small and large enterprises both locally and globally. Safeguarding business continuity means embracing the ‘new normal’ and overcoming the current business challenges. Continuity is dependent on several key factors: people, technology and analytics.
In an effort to provide support to businesses at this time and to help guide and prepare them for life after the pandemic is over, MC Systems partnered with the Jamaica Chamber of Commerce (JCC), Jamaica Manufacturers and Exporters Association (JMEA) and the Private Sector Organisation of Jamaica (PSOJ) to host a three-part webinar series that provided information, case studies and expert know-how that will help the leaders build their businesses during and after COVID-19.
The focus of this series hinged on organisational leaders’ need to remain optimistic that this will pass. And when it does, what the business will look like then is heavily dependent on what they do now. No doubt businesses have had to gallop their digital readiness for their survival; however, most will come to realise that they cannot go back to the way things were. It is important that the leader not only understand what the tech does, but also which tech is right for the business as well as how people will impact and be impacted by the tech the business chooses to invest in. These sessions included issues that relates to businesses beyond technology.
SESSION 1: Building Businesses During and After COVID-19: The People Factor
Janice Sutherland, CEO of Sutherland Coaching & Consulting shared a presentation on Leadership in a (Newly) Remote World discussing how managers can lead and inspire employees while keeping productivity high with remote and in-office teams.
Key takeaways from the presentation include:
- what a leader should focus on to be truly effective during the remote working.
- key questions you need to answer to successfully lead a remote team.
- questions to ask your remote team to keep them engaged, connected and productive.
Click here for Janice Sutherland’s fulsome presentation
On the customer side, Damion Crawford led a riveting discussion on the changing customer behaviour that are being catalysed by the pandemic. This session included perspectives from experts in behavioural sciences as regards productivity, people management and industrial relations.
Click here for Webinar Session 1
SESSION 2: Building Businesses During and After COVID-19: Buying the Right Tech
The panellists – Colin McGann, MC Systems AGM of Innovation, Christopher Reckord, CEO of tTech and Dr. Sean Thorpe, Head of Computing and Information Technology at UTech, Jamaica – during this discussion explained that while tech solutions such as disaster recovery, back-up security, etc are right for every business, how much, what grade and even the way it is deployed will differ for every entity. They outlined the steps that can be taken by business leaders regarding making investments in technology solutions that digitally transform their businesses and customer experiences.
Click here for Webinar Session 2
SESSION 3: Building Businesses During and After COVID-19: The Case for Analytics
Larren Peart- CEO, BlueDot, Larry Watson – Immediate Past Present of JCC & GM of Industrial Sales and Dr. Parris Lyew-Ayee Jr – Director at Mona GeoInformatics held a discussion on how data can be utilized to make informed business decisions to prepare leaders for more business. The discussion in this session outlined the importance of documenting/ capturing data, all the variables that pertain to the business response in this time and the ways technology can help to ensure the right information is captured now for deep insights and decisions later.
Click here for Webinar Session 3
Click here for the Webinar Ezine
MC Systems is here with you as your support technology partner. Let’s start the conversation. Contact us solutions@mcsystems.com | 876 552-8124 | 876 564-2231